Entity |
Name | SERVICE LEVEL AGREEMENT |
Definition | A Service Level Agreement represents a written statement about response and resolution times for various systems varying by their importance to the business. |
Attribute |
Name | Definition | Datatype | Required | Is PK | Is FK |
Service Level Agreement Code | A Service Level Agreement Code is a specific alphanumeric code assigned to represent a particular response time to critical events and the timing of their resolution | VARCHAR(10) | Yes | Yes | No |
Service Level Agreement Description | A Service Level Agreement Description is the free form text that further clarifies or defines a particular Service Level Agreement Code. | VARCHAR(150) | Yes | No | No |