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BKeeney Briefs

Face Time

The value of personal connection

Issue: 9.2 (January/February 2011)
Article Description: No description available.
Article Length (in bytes): 2,964
Starting Page Number: 76
RBD Number: 9211
Resource File(s): None
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Known Limitations: None

Excerpt of article text...

Face time is very cool. No, I'm not talking about the video conferencing technology that Apple is pushing. I'm talking about sitting across the table from someone and being able to see their body language and see what they're pointing to. If a picture is worth a thousand words, being in the same room with someone is worth a couple of hundred thousand words.

Most of my consulting projects are small enough and simple enough that email and phone calls are usually good enough. However, one theory that I've come to believe is that the more complex projects need something more. Complex projects take consulting to a new level. Complex business requirements almost always mean more complexity in the design, coding, testing, and debugging which in turn brings more complexity in interacting with the client.

There is something powerful about being in the same room with the client. You make a connection that emails, phone calls, and video conferences just can't accomplish. It's been my experience that these clients trust you more because they've spent time with you. As social creatures we pick up on little things that either lead us to distrust or trust the other person. You miss most of it when you are using electronic means.

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Article copyrighted by REALbasic Developer magazine. All rights reserved.




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